Refund policy
Please contact us first if you are not satisfied with your purchase and we will do our best to make things right for our customers. Your satisfaction is our top priority!
By placing your order, you agree to our terms of service and are aware of our shipping, return & refund policy.
REFUNDS & REPRINTS
For all orders, please ensure you have followed the design requirements correctly. While we will make every attempt to troubleshoot your file, we are not responsible for incorrectly setup or poor-quality artwork.
All custom print orders are custom produced and are hence not returnable. A re-stocking fee of 100% of the cost of hardware will be deducted for all returns. Cost of return shipping is the customer’s responsibility.
Contact us within 3 business days of receiving your order to submit a request for a refund or reprint. We will reprint any order where there is a print quality issue, but not because of a customer-supplied poor-quality file. If you'd like a refund or reprint for another reason, it must be approved by management first.
Also be sure to check that all details within your shipping address are correct before placing an order. An order confirmation email will be sent after placing an order to confirm all order details.
LATE OR MISSING REFUNDS
If you haven’t received a refund within 7 business days:
- First check your bank account again.
- Then contact your credit card company, it may take some time before your refund is officially posted.
- Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us.
